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Managed Services Overview
Support for your team
Our IT Pros answer 98% of calls live during business hours, with over 85% answered in two rings or less. When your team needs help, they get a real person, not an automated system or overseas operator.
Based right here in the Bay Area, we understand the needs of local businesses. We’re available for remote or onsite support, ensuring that you receive care tailored to your environment.
Security
We include best of bread protection, including:
▪️Anti-Malware Protection: Advanced endpoint protection with AI-driven threat detection and automated response.
▪️DNS Security: By filtering out harmful websites and blocking malicious content at the DNS level, you can avoid cyberattacks before they can reach your systems.
▪️Next Generation Firewalls: Deployed at your business locations, continuously monitoring and filtering traffic to block unauthorized access and shield your network.
Monitoring
Our software continuously scans your systems to detect any irregularities—whether minor glitches or emerging issues—before they escalate into major disruptions. This approach means that problems are identified and addressed, reducing the risk of unexpected downtime.
Our aim is to provide you with peace of mind that comes from knowing your IT environment is being watched at all times. With issues resolved before they impact your business, have confidence that your technology is working.
Maintenance
Maintenance will vary between systems and software packages that your company uses on a regular basis.
In general, maintenance includes activities like, Windows and Office updates, 3rd party software updates, and hardware firmware or driver updates. Regular Anti-Malware validations and updates. General system disk cleanup and optimization. Review event logs and address crticitla issues.
OUR SERVICES
I.T. Services
Managed Services
We monitor, maintain, and optimize your technology infrastructure, ensuring peak performance and enhanced security for your business. Our approach reduces downtime, mitigates risks, and keeps you ahead of today’s complex security landscape. From hands-on management of daily IT operations to strategic, forward-looking technology planning, we work alongside your team to resolve persistent technical challenges, safeguard your systems, and build a solid roadmap for future growth. We believe in delivering both immediate support and long-term vision, empowering your team to thrive with technology that propels your business forward.
Strategy & Planning
In today’s fast-paced business environment, a well-defined technology strategy is essential for sustainable growth and competitive edge. At Silva IT Pros, we partner with you to develop a tailored roadmap that aligns technology with your business goals, ensuring that every step moves you closer to success. Let us help you harness the power of technology to drive efficiency, innovation, and long-term results.
Written Information Security Policy
Written Information Security Plan (WISP) is built specifically for your business, following industry-leading frameworks to ensure data protection and regulatory compliance. Tailored to meet the needs of accounting and financial services, WISP outlines critical security measures—such as access controls, continuous monitoring, and regular risk assessments—to safeguard sensitive information. With Silva IT Pros, you gain a security plan customized to your unique requirements, helping you focus on growth while we fortify your data defenses against evolving threats.
Cloud Solutions
Maximize your business potential with secure and scalable cloud solutions from Silva IT Pros. Our team offers end-to-end cloud management, from initial migration planning to ongoing optimization and security, ensuring your cloud environment supports your business goals. Whether you’re looking to improve collaboration, reduce IT costs, or enhance data accessibility, we help you leverage the cloud’s full potential.
Why Choose Us?
We Will Take Your Calls!
Are you required to send an email or use a chat program to get support? Silva IT Pros will answer the phone when you call. 98% of all calls from 8am to 5pm M-F are answered live, with over 85% of our calls answered in 2 rings or less.
Local Help Desk
Silva IT Pros does not use overseas help desk or contract your support to another company. Our team is in the Bay Area, where we are happy to serve our Bay Area Clients.
Pros with 30+ years of experience.
Over these decades we have developed process and procedures that help our Clients have less downtime and issues from technology. We believe in long term relationships and help Clients take advantage of technology.
Bridge the gap between
your business and IT.
We want to meet with you quarterly and have a Technology Bridge Builder meeting that reviews the past quarter and then planning out your short and long-term business technology goals.
Start with Us
We are happy to handle all aspects of your technology. From your hardware and software management, internet connectivity, maintenance renewals, and any other related technology needs.
Peace of Mind.
We monitor all of our clients’ networks 24/7/365. We check on your backups on a daily basis and with your help validate that the backups are working correctly by regularly restoring data. With today’s increased threats, you need to have the confidence in your backups.
FAQS
What Does a Managed Service Provider (MSP) Do?
A Managed Service Provider (MSP) is a company that manages your business’s technology needs by offering outsourced services such as monitoring and maintaining your computers, network, and cloud infrastructure. Additionally, an MSP provides your employees technical support and implements solutions to enhance security, efficiency, and reliability. Partnering with an MSP allows your business to focus on delivering your core services while experienced professionals ensure your technology works. You receive the benefits of a full IT department without the overhead costs.
Do you provide on-site IT support?
Yes! While we can solve most issues remotely, we offer on-site support for situations that require hands-on assistance. Being local to the San Francisco Bay Area, we can dispatch technicians quickly to minimize downtime.
What size businesses do you typically work with?
We work with small to mid-sized businesses, typically ranging from 5 to 100 employees. Our solutions ensure that we can meet your needs as your business grows.
Can you support remote or hybrid work environments?
We offer remote work solutions, including secure VPNs, cloud services, collaboration tools, and endpoint management to support your hybrid workforce.
